This incident has been resolved. Between 21:13 and 22:00 UTC, E2EE flows in our US environment had elevated errors. The service has been working normally since then. We apologize for the inconvenience.
Posted Oct 27, 2026 - 15:43 PDT
Monitoring
The service handling E2EE flows in our US environment has been stable since approximately 22:00 UTC. Onboarding sessions and encrypted session events are processing normally. Users who saw errors between 21:13 and 22:00 UTC can retry their sessions.
We are monitoring the service to confirm stability and will provide a final update once the incident is resolved.
Posted Oct 27, 2026 - 15:33 PDT
Identified
We have identified the cause of the issue affecting E2EE flows in our US environment and have applied mitigation measures. The service is available again and error rates are going down, but some users may still see intermittent errors when starting onboarding sessions or processing encrypted session events. Affected sessions can be retried.
Other environments and non-E2EE flows are not affected. We will provide another update shortly.
Posted Oct 27, 2026 - 15:32 PDT
Investigating
We are currently experiencing an issue affecting the service that handles end-to-end encrypted (E2EE) flows in our US environment. Starting at approximately 21:14 UTC, some users may see errors or failures when starting onboarding sessions and processing encrypted session events.
Affected endpoints (E2EE flows only):
/omni/start interview-events e2ee/key
Posted Oct 27, 2026 - 15:03 PDT
This incident affected: Verifications Services (United States Region).