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Nov 1, 2026

No incidents reported today.

Oct 31, 2026

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Oct 30, 2026

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Oct 29, 2026

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Oct 28, 2026

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Oct 27, 2026

Degraded Performance – End-to-End Encryption (E2EE) Flows in US
Resolved - This incident has been resolved. Between 21:13 and 22:00 UTC, E2EE flows in our US environment had elevated errors. The service has been working normally since then. We apologize for the inconvenience.
Oct 27, 15:43 PDT
Monitoring - The service handling E2EE flows in our US environment has been stable since approximately 22:00 UTC. Onboarding sessions and encrypted session events are processing normally. Users who saw errors between 21:13 and 22:00 UTC can retry their sessions.

We are monitoring the service to confirm stability and will provide a final update once the incident is resolved.
Oct 27, 15:33 PDT
Identified - We have identified the cause of the issue affecting E2EE flows in our US environment and have applied mitigation measures. The service is available again and error rates are going down, but some users may still see intermittent errors when starting onboarding sessions or processing encrypted session events. Affected sessions can be retried.

Other environments and non-E2EE flows are not affected. We will provide another update shortly.
Oct 27, 15:32 PDT
Investigating - We are currently experiencing an issue affecting the service that handles end-to-end encrypted (E2EE) flows in our US environment. Starting at approximately 21:14 UTC, some users may see errors or failures when starting onboarding sessions and processing encrypted session events.

Affected endpoints (E2EE flows only):

/omni/start
interview-events
e2ee/key
Oct 27, 15:03 PDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

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