All Systems Operational

Uptime over the past 90 days. View historical uptime.
Verifications Services Operational
90 days ago
99.94 % uptime
Today
Australia Region Operational
90 days ago
100.0 % uptime
Today
United States Region Operational
90 days ago
99.72 % uptime
Today
EU Region Operational
90 days ago
100.0 % uptime
Today
Canada Region Operational
90 days ago
100.0 % uptime
Today
Middle East Region Operational
90 days ago
100.0 % uptime
Today
Server Status Operational
90 days ago
100.0 % uptime
Today
Management Portals, IDV Web Apps & API Services Operational
90 days ago
100.0 % uptime
Today
Storage Service Operational
90 days ago
100.0 % uptime
Today
SMS Services Operational
90 days ago
100.0 % uptime
Today
SMTP Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 4, 2026
New sessions not showing on the dashboard
Resolved - This incident has been resolved. All sessions are now visible on the US dashboard.
Jul 4, 11:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 10:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 4, 10:36 UTC
Update - We are continuing to investigate this issue.
Jul 4, 10:10 UTC
Investigating - We are currently investigating this issue.
Jul 4, 09:33 UTC
Jul 3, 2026

No incidents reported.

Jul 2, 2026
US Degradation
Resolved - Services are stable and back to normal levels.
Jul 2, 22:49 UTC
Monitoring - Response times have returned to normal. We're continuing to closely watch the services before confirming full resolution.
Jul 2, 22:38 UTC
Update - We're currently experiencing elevated latency and intermittent errors across US identity verification services (ID, face, liveness, KYC/KYB, watchlists); our team is actively investigating and working on a resolution. Updates to follow.
Jul 2, 22:34 UTC
Identified - All US services (including identity, face, liveness, KYC, KYB, watchlist, and onboarding endpoints) are experiencing elevated latency, errors, and timeouts. Our engineering team has identified the root cause as an issue with a backend database dependency and is actively applying a fix to restore normal performance. Some customers may continue to see intermittent errors while the mitigation takes effect.
Jul 2, 22:15 UTC
Monitoring - We identified elevated latency, errors, and timeouts affecting US services related to a backend database dependency issue.

Our engineering team has applied mitigations and response times are trending back toward normal. We are continuing to closely monitor the situation to confirm full recovery.
Jul 2, 22:05 UTC
Update - Our team continues to investigate.

Status: General Degradation
Impact: High latency, errors, and timeouts
Jul 2, 22:02 UTC
Investigating - We are currently investigating this issue.
Jul 2, 21:46 UTC
Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026
E2EE Non-Functional for US Customers
Resolved - This incident has been resolved. End-to-End Encryption services are fully operational
Jun 27, 03:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 03:23 UTC
Identified - A fix has been successfully applied, and End-to-End Encryption services have been restored. We continue to monitor the situation to ensure full stability.
Jun 27, 03:22 UTC
Investigating - We are currently investigating this situation
Jun 27, 03:03 UTC
E2EE Non-Functional for US Customers
Resolved - This incident has been resolved. End-to-End Encryption services are fully operational
Jun 27, 03:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 03:23 UTC
Identified - A fix has been successfully applied, and End-to-End Encryption services have been restored. We continue to monitor the situation to ensure full stability.
Jun 27, 03:22 UTC
Investigating - We are currently investigating this situation
Jun 27, 03:03 UTC
Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

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