US - Increased latency

Incident Report for VerifiNow

Resolved

This incident is now resolved.
Posted Aug 25, 2026 - 10:54 PDT

Update

Fix has been implemented. We are still monitoring.
Posted Aug 25, 2026 - 10:45 PDT

Update

Fix has been implemented. We are still monitoring.
Posted Aug 25, 2026 - 10:25 PDT

Monitoring

Fix has been implemented. We are still monitoring.
Posted Aug 25, 2026 - 10:07 PDT

Identified

Issue has been being identified and fix is being deployed.
Posted Aug 25, 2026 - 10:03 PDT

Update

We are continuing to investigate. Current impact are high response times and increment in errors, mainly for endpoints: add/front, add/back, process/id, process/face.
Posted Aug 25, 2026 - 09:45 PDT

Investigating

We are currently investigating this case.
Posted Aug 25, 2026 - 09:39 PDT
This incident affected: Verifications Services (United States Region).